For orders below £50 - Worldwide Shipping: (10-20 business days) - £5.95 For orders over £50 - Worldwide Shipping: (10-20 business days) - FREE
All packages can be tracked and all packages are shipped with detailed tracking information.
USA : 8-15 business days
INTERNATIONAL : 10-20 business days
** Products will arrive within the above timeframe after they are sorted, processed and dispatched, this period usually takes 1-3 working days. Please allow for variability due to manufacturing delays / product sell outs.
** ZENASTRA is not responsible for any duties/taxes upon arrival to your location & any delays due to the shipping carrier or customs clearance.
** Delivery time does not include Weekends or Holidays.
** Customs, duty, and taxes are non-refundable. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
While almost all our customers fall in love with the products they've ordered, we do understand that problems can happen. If you are not satisfied with your purchase, you have 14 days to return it or exchange it for the equivalent amount of store credit. Please not returns can only be accepted if the product is still wrapped in its original packaging and in its original condition.
As long as you inform us you are shipping the item, and send us the verified tracking number within 14 days, you meet the eligibility criteria. It may take longer than 14 days for us to receive the item, with the following caveats.
You, the customer, are responsible for the return shipping cost.
We DO NOT offer refunds on lost or stolen items. We do offer reshipments.
We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments.
*Please email us at email@example.com to obtain the return address
You can contact us through our live chat or our Contact Us page, we would be more than happy to help you.